Privacy Policy

1. Introduction

CloseKart ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and services.

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password, profile picture
• Address Information: Delivery address, PIN code, landmark, GPS location
• Payment Information: UPI ID, bank account details, credit/debit card last 4 digits (full details secured by our payment processor)
• Seller Information: Shop name, address, business license, bank details, GST/PAN number
• Khata Information: Customer names, mobile numbers, credit transaction details

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device ID
• Usage Data: Page visits, clicks, search queries, order history, time spent
• Location Data: GPS coordinates, location history (with your permission)
• Cookies and Tracking: Session cookies, preferred language, shopping cart items

3. How We Use Your Information

• To process and deliver your orders
• To manage your account and authenticate you
• To provide customer support and assistance
• To personalize your experience and product recommendations
• To process payments and prevent fraud
• To manage Digital Khata for sellers
• To comply with legal obligations
• To improve our services and develop new features

4. Information Sharing

We do not sell your personal information. We only share information in the following circumstances:

• With Sellers: Information necessary to fulfill orders (name, address, phone number)
• With Delivery Partners: Information necessary for delivery
• With Service Providers: Payment processors, cloud hosting, SMS/email services
• Legal Requirements: When required by law or to protect public safety
• Business Transfers: In case of merger, acquisition, or asset sale

5. Data Security

We implement industry-standard measures to protect your data:

• SSL/TLS encryption for data transmission
• AES-256 encryption for sensitive data storage
• Regular security audits and penetration testing
• Employee training and access controls
• Data backup and disaster recovery plans

Important: While we implement reasonable security measures, no internet transmission is 100% secure. Please use strong passwords to protect your account.

6. Your Rights

Under Indian data protection laws, you have the following rights:

• Right to Access: Obtain a copy of your personal data
• Right to Rectification: Update or correct your information
• Right to Erasure: Request deletion of your account and data
• Right to Restrict: Restrict processing of your data
• Right to Object: Opt out of direct marketing
• Data Portability: Receive your data in machine-readable format

To exercise these rights, please use the contact details provided below.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for site functionality (login, cart)
• Preference Cookies: Remember settings like language, location
• Analytics Cookies: To understand site usage (Google Analytics)
• Marketing Cookies: Personalized advertisements (with your consent)

You can manage cookies through your browser settings. Note that disabling cookies may affect site functionality.

8. Data Retention

We retain your data only as long as necessary:

• Active Accounts: As long as your account is active
• Order Records: 7 years for legal and tax purposes
• Khata Records: 7 years per financial regulations
• Deleted Accounts: Permanently deleted within 90 days

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or site notice. Continued use of services after changes constitutes acceptance of the new policy.